About Ceylon IT Solutions
From our roots as an online business in the UAE to a trusted name in computer retail and wholesale — serving markets across Africa, the Middle East, and South Asia.
Ceylon IT Solutions (CITS)
Strategy, purpose & brand
Vision
CITS's strategy will focus on achieving profitable growth and attractive returns to our stakeholders, while managing the transition from a very successful past and adapting to the new IT industry needs and market changes.
Goal
To be a reputable and well-respected brand to our Stakeholders while evolving as one of the most efficient provider of IT solutions in our chosen markets.
Mission
To create long-term value for all our stakeholders
Brand Positioning
Superior Quality | Lasting Value | Tested & Trusted
Group Purpose
To drive change for a better world
Our Story
Ceylon IT Solutions (CITS) has grown from an online-based business in the United Arab Emirates, serving African and South Asian markets, into a trusted and reliable name in the computer retail and wholesale industry. Over the years, we have proudly served students, professionals, businesses, and government institutions by delivering high-quality IT products, competitive pricing, and exceptional customer service.
Expanding our global presence, CITS continues to strengthen its operations in both the UAE and Sri Lanka, positioning itself as a leading international IT solutions provider. In addition to our retail services, we are a dedicated wholesale distributor, supplying a wide range of laptops and IT products to clients across African, Middle Eastern, and South Asian countries.
With a strong global network and an efficient supply chain, we ensure our partners receive premium-quality products at the best possible value. Our commitment to staying ahead with the latest technology enables us to meet the evolving demands of customers worldwide.
At CITS, we remain guided by our core values — trust, quality, and customer satisfaction — as we continue to grow and build long-term partnerships across the globe.
Why Choose Ceylon IT Solutions
Trusted expertise and exceptional service that sets us apart
3000+
Products Available
Trusted expertise in computer sales and service
10,000+
Customers
Serving satisfied customers across Sri Lanka
Quality Products
Genuine products with full warranty coverage
Expert Support
Professional after-sales service and support
Our Branches
Visit us at any of our locations in Sri Lanka and the UAE
Sharjah – United Arab Emirates
Shubra No.18–19, Maleha Street, Behind Souk Al Mubarak Hypermarket, Industrial Area 5, Sharjah, UAE
Mobile / WhatsApp: +971 58 181 1579
Embilipitiya – Sri Lanka
No. 74, Main Street, Pallegama, Embilipitiya
Tel: +94 47 223 0429
Mobile / WhatsApp: +94 74 184 7422
Kandy Branch – Sri Lanka
No. 9A, Danthure Road, Pilimathalawa, Kandy
Mobile / WhatsApp: +971 58 181 1579
වගකීම් සහතිකය හා අදාළ කොන්දේසි
Warranty Certificate and Related Terms
Comprehensive warranty coverage with clear terms and conditions for your peace of mind.
Bill Required
වගකීම ලබාදීම සඳහා බිල්පත අනිවාර්යයෙන් ඉදිරිපත් කළ යුතුය
The bill must be submitted to provide warranty coverage
Manufacturing Defects Only
නිෂ්පාදිත දෝෂ සඳහා පමණක් වගකීම හිමි වේ
Warranty covers manufacturing defects only
Processing Time
Brand new අයිතම සඳහා warranty ලබා ගැනීමේදී දින 10 ත් දින 30ත් අතර කාලයක් ගතවනු ඇත
Brand new items: 10-30 days processing time
1 Year
350 days
2 Years
700 days
3 Years
1050 days
Warranty Exclusions
This warranty certificate does not cover the following types of damage:
Important: If the warranty label is deleted or damaged, the warranty becomes void. No refunds will be given for purchased items.
Delivery කරනු ලබන ආයතනයේ විස්තර
Delivery Service Details
Professional courier services through Prompt Xpress with island-wide coverage.
Prompt Xpress Courier
අප ඔබ වෙත courier කරන items එවනු ලබන්නේ Prompt Xpress courier සේවාව මඟින් පමණි
All items are sent through Prompt Xpress courier service only
Island-wide Coverage
එය ලංකාව පුරා විහිදී පවතින ශාඛා 55 කින් සහ සියලුම නගර ආවරණය වන පරිදි ක්රියාත්මක වේ
55 branches across Sri Lanka covering all cities
Delivery Time
Courier සේවාව හරහා භාණ්ඩයක් ලබා ගැනීමේදී එය ඔබ අතට පත් වීමට පැය 24 ත් 48 ත් අතර කාලයක් ගත වේ
24-48 hours delivery time for courier services
Damage Protection
Courier එක මඟින් භාණ්ඩ එවීමේදී යම් හානියක් සිදුවුවහොත් වගකීම අප විසින් දරනු ලබයි
We take responsibility for any courier damage
Note: Courier services are not active on weekends (Saturday/Sunday).
අලෙවියෙන් පසු සේවාව
After Sales Service
Comprehensive after-sales support with multiple service options for your convenience.
In-Store Service
ඔබ shop එකට පැමිණිය හැකි දුරකින් නම්, එය අප වෙත රැගෙන එමින් සේවාව ගත හැක
If you are within distance to visit the shop, bring your device for service
Warranty machines arriving after 4 PM cannot be serviced same day
සවස 4න් පසු පැමිණෙන warranty machine සඳහා එදිනම warranty ලබා ගැනීමට නොහැකි
Courier Service
Send to (Sri Lanka branches for warranty / service):
Embilipitiya Branch
No. 74, Main Street, Pallegama, Embilipitiya
+94 47 223 0429 / +94 74 184 7422
Kandy Branch
No. 9A, Danthure Road, Pilimathalawa, Kandy
+971 58 181 1579
බිල්පත සහ warranty අයිතමය එවිය යුතුය
Include bill and warranty item when sending items for warranty or service.