About Our Company

About Ceylon IT Solutions

From our roots as an online business in the UAE to a trusted name in computer retail and wholesale — serving markets across Africa, the Middle East, and South Asia.

Ceylon IT Solutions (CITS)

Strategy, purpose & brand

Vision

CITS's strategy will focus on achieving profitable growth and attractive returns to our stakeholders, while managing the transition from a very successful past and adapting to the new IT industry needs and market changes.

Goal

To be a reputable and well-respected brand to our Stakeholders while evolving as one of the most efficient provider of IT solutions in our chosen markets.

Mission

To create long-term value for all our stakeholders

Brand Positioning

Superior Quality | Lasting Value | Tested & Trusted

Group Purpose

To drive change for a better world

Our Story

Ceylon IT Solutions (CITS) has grown from an online-based business in the United Arab Emirates, serving African and South Asian markets, into a trusted and reliable name in the computer retail and wholesale industry. Over the years, we have proudly served students, professionals, businesses, and government institutions by delivering high-quality IT products, competitive pricing, and exceptional customer service.

Expanding our global presence, CITS continues to strengthen its operations in both the UAE and Sri Lanka, positioning itself as a leading international IT solutions provider. In addition to our retail services, we are a dedicated wholesale distributor, supplying a wide range of laptops and IT products to clients across African, Middle Eastern, and South Asian countries.

With a strong global network and an efficient supply chain, we ensure our partners receive premium-quality products at the best possible value. Our commitment to staying ahead with the latest technology enables us to meet the evolving demands of customers worldwide.

At CITS, we remain guided by our core values — trust, quality, and customer satisfaction — as we continue to grow and build long-term partnerships across the globe.

Why Choose Ceylon IT Solutions

Trusted expertise and exceptional service that sets us apart

3000+

Products Available

Trusted expertise in computer sales and service

10,000+

Customers

Serving satisfied customers across Sri Lanka

Quality Products

Genuine products with full warranty coverage

Expert Support

Professional after-sales service and support

Our Branches

Visit us at any of our locations in Sri Lanka and the UAE

Sharjah – United Arab Emirates

Shubra No.18–19, Maleha Street, Behind Souk Al Mubarak Hypermarket, Industrial Area 5, Sharjah, UAE

Mobile / WhatsApp: +971 58 181 1579

Embilipitiya – Sri Lanka

No. 74, Main Street, Pallegama, Embilipitiya

Tel: +94 47 223 0429

Mobile / WhatsApp: +94 74 184 7422

Kandy Branch – Sri Lanka

No. 9A, Danthure Road, Pilimathalawa, Kandy

Mobile / WhatsApp: +971 58 181 1579

වගකීම් සහතිකය හා අදාළ කොන්දේසි

Warranty Certificate and Related Terms

Comprehensive warranty coverage with clear terms and conditions for your peace of mind.

Bill Required

වගකීම ලබාදීම සඳහා බිල්පත අනිවාර්යයෙන් ඉදිරිපත් කළ යුතුය

The bill must be submitted to provide warranty coverage

Manufacturing Defects Only

නිෂ්පාදිත දෝෂ සඳහා පමණක් වගකීම හිමි වේ

Warranty covers manufacturing defects only

Processing Time

Brand new අයිතම සඳහා warranty ලබා ගැනීමේදී දින 10 ත් දින 30ත් අතර කාලයක් ගතවනු ඇත

Brand new items: 10-30 days processing time

1 Year

350 days

2 Years

700 days

3 Years

1050 days

Warranty Exclusions

This warranty certificate does not cover the following types of damage:

Burn marks (පිළිස්සුණු ලකුණු)
Physical damage marks (පෑස්සූ ලකුණු)
Rust damage (මලකඩ කෑම)
Scratch marks (සීරීම් ලකුණු)
Lightning damage (අකුණු වලින් සිදුවී ඇති හානි)
Liquid spills (ආහාර හෝ බීම වර්ග හැලීමෙන් සිදුවන හානි)
User error damage (පරිගණක දැනුමක් නැති අය සිදුකරන වැරදි)
Natural disasters (ස්වාභාවික විපත් වැනි හානි)

Important: If the warranty label is deleted or damaged, the warranty becomes void. No refunds will be given for purchased items.

Delivery කරනු ලබන ආයතනයේ විස්තර

Delivery Service Details

Professional courier services through Prompt Xpress with island-wide coverage.

Prompt Xpress Courier

අප ඔබ වෙත courier කරන items එවනු ලබන්නේ Prompt Xpress courier සේවාව මඟින් පමණි

All items are sent through Prompt Xpress courier service only

Island-wide Coverage

එය ලංකාව පුරා විහිදී පවතින ශාඛා 55 කින් සහ සියලුම නගර ආවරණය වන පරිදි ක්‍රියාත්මක වේ

55 branches across Sri Lanka covering all cities

Delivery Time

Courier සේවාව හරහා භාණ්ඩයක් ලබා ගැනීමේදී එය ඔබ අතට පත් වීමට පැය 24 ත් 48 ත් අතර කාලයක් ගත වේ

24-48 hours delivery time for courier services

Damage Protection

Courier එක මඟින් භාණ්ඩ එවීමේදී යම් හානියක් සිදුවුවහොත් වගකීම අප විසින් දරනු ලබයි

We take responsibility for any courier damage

Note: Courier services are not active on weekends (Saturday/Sunday).

අලෙවියෙන් පසු සේවාව

After Sales Service

Comprehensive after-sales support with multiple service options for your convenience.

In-Store Service

ඔබ shop එකට පැමිණිය හැකි දුරකින් නම්, එය අප වෙත රැගෙන එමින් සේවාව ගත හැක

If you are within distance to visit the shop, bring your device for service

Warranty machines arriving after 4 PM cannot be serviced same day

සවස 4න් පසු පැමිණෙන warranty machine සඳහා එදිනම warranty ලබා ගැනීමට නොහැකි

Courier Service

Send to (Sri Lanka branches for warranty / service):

Embilipitiya Branch

No. 74, Main Street, Pallegama, Embilipitiya

+94 47 223 0429 / +94 74 184 7422

Kandy Branch

No. 9A, Danthure Road, Pilimathalawa, Kandy

+971 58 181 1579

බිල්පත සහ warranty අයිතමය එවිය යුතුය

Include bill and warranty item when sending items for warranty or service.